Job Opportunities Job Opportunity at Vodacom, Enterprise Support Executive

Job Opportunity at Vodacom, Enterprise Support Executive


 Enterprise Support Executive

Dar es Salaam, Dar es Salaam, Tanzania

Role Purpose

To ensure all daily after sales post-paid services are met.

To ensure all services are done within agreed SLA.

Key Accountabilities

  • Attending all issues escalated to EBU support help desk within the agreed SLA
  • Work in conjunction with other stakeholders across departments to solve customer issues and improve customer experience.
  • Be proactive in Reporting and making follow up on any Customer impacting issue / EBU support systems fault that has been reported to ITB and provide feedback regarding resolution on time.
  • To ensure that VIP customers are given priority in responding/resolving their queries within the agreed SLA.
  • To support Mpesa Billers desk when required

Core Competencies, Knowledge And Experience

  • Strong analytical skills
  • 2+ years’ experience industry or functional experience.
  • Excellent communication skills
  • Strong stakeholder engagement
  • Strong customer service and customer satisfaction ethos. Delivering results.
  • Interpersonal skills
  • Excellent communication skills
  • Telecommunications experience would be advantageous.
  • Technical/professional Qualifications
  • Diploma in Business Administration, Economics, Marketing or its equivalent.


  • Ownership
  • Building Rapport
  • Resilience
  • Expert Advice

Expert Communication


Warning: Never Pay To Get A Job. Legitimate companies dont ask for money.

Swahili Publisher , Publishes swahili articles in this website

Leave a Reply

Latest news

Tunisia lets regions impose counter-pandemic curfews

Tunisia’s Prime Minister Hichem Mechichi on Monday gave regional governors the power to order curfews starting from Tuesday to...

Dundalk one step closer to European football after win against Derry City

Derry City 1 - 2 Dundalk Dundalk are a win away from securing an eighth consecutive season of European football. First-half goals from Sean Murray...

Algerian women push for more rights at Berber soccer tournament

Algerian women in bright Berber dress ululating, singing, and beating drums at a soccer tournament last week were pushing...

Must read

You might also likeRELATED
Recommended to you