How to Get a Refund from a Facebook Marketplace Transaction
Sometimes deals on Facebook Marketplace go bad because of unforeseen issues. Maybe the product wasn’t quite what you wanted it to be, or wasn’t delivered at all. In cases such as these, a refund is probably the first thing on your mind.
You may frequently read reviews from online buyers who have received damaged goods or were sent a different product than what appeared in the listing. Unfortunately, sometimes the refund process can get a little messy. It’s important to know that Facebook does not take any responsibility for the products sold on its marketplace that do not go through their onsite checkout.
Read on to find out how to get a refund on Facebook Marketplace.
How to Get a Refund on Facebook Marketplace
The Facebook Marketplace Protection Policy might apply to your transaction in certain instances. Namely, you will be able to receive a Marketplace refund if the transaction went through the onsite checkout. This automatically places the product under Facebook’s Purchase Protection Policy. Unfortunately, not all Marketplace products go through this onsite checkout and the option doesn’t appear in all countries.
You will be able to begin the refund process if:
- The product went through the onsite Facebook Marketplace checkout.
- You didn’t receive your order.
- You received your product damaged.
- The purchase wasn’t authorized.
If you are indeed eligible for a refund then follow the steps below.
- Go to “Account Settings” after logging into Facebook.
- Select “Orders and payments” from the left side.
- Navigate to “Purchase History.” This will open up all your previous orders. Select the order for which you want the refund.
- From there, select “Request a Refund”, a Marketplace request form will appear on your screen. After filling out the form, Marketplace support will contact you to ask for more information on the order while generating your refund request.
In certain instances, it may take a while before Facebook reaches a decision. You can also follow up by contacting Facebook in the “Help” or “Support” section in Facebook Marketplace.
You can also choose to contact the seller directly and inform them of your situation. Through a mutual agreement, you may be able to receive a refund directly from them instead of from Facebook Marketplace. But what if your seller just isn’t answering? Read on to learn how to report fraudulent activity.
How to Report a Seller to Facebook Marketplace
Scams can be very frustrating. This is why you should beware of any suspicious listings that may seem too good to be true. If you did not receive your order or if it arrived damaged, you may want to report the seller to Facebook to keep them off the platform. To report them, follow the steps below.
- On your Facebook account, navigate to the “My Account” section and go to “Purchase History. Select the listing that you want to report.
- Click or tap on the seller’s name.
- From there, you can choose “More Options” and then “Report Seller.”
- A report will appear on the screen for you to fill out. Be advised that Facebook Marketplace will request you give proof of the fraudulent activity in question.
- Facebook Marketplace will then review the deal before settling the dispute. If Facebook rules in your favor, you will be able to request a refund and Facebook will permanently block the seller’s account.
How to Protect Yourself on Facebook Marketplace
In certain situations, Facebook Marketplace will be able to secure a refund for the faulty product that you bought. But there are also steps you can take to protect yourself from fraudulent activities before they happen. This will reduce the likelihood of the need for a refund.
- Research the seller before making a purchase. Check their seller rating and read reviews from other buyers to ensure that they have a good reputation.
- Read the product description carefully to ensure that you received what was listed. Look for any discrepancies or missing information that may indicate that the item received is not as described.
- Ask the seller questions about the product before making a purchase. This can help clarify any confusion and ensure that you are both on the same page about the item being sold.
- Use secure payment methods, such as PayPal or a credit card, to protect your financial information and give you a means of disputing the transaction if necessary.
- Meet the seller in a public place if you are picking up the item in person. This can provide a safer and more neutral environment for the transaction.
- Inspect the item thoroughly before finalizing the purchase. If you notice any defects or issues, bring them to the seller’s attention and see if they are willing to lower the price or offer a refund.
- In certain situations, you can also contact your financial institution to dispute the transaction with them. This can usually be done through the company’s website or mobile app. Provide all relevant information and evidence, including screenshots of the product listing and any communication with the seller.
Can I get a refund on Facebook Marketplace if I change my mind about a purchase?
It depends on the individual seller’s return policy. Some sellers may accept returns or offer refunds, but it is not guaranteed.
What should I do if I receive a defective or incorrect item on Facebook Marketplace?
Contact the seller as soon as possible to explain the issue and request a refund or replacement. You may also be able to file a dispute through Facebook if you are eligible for the Protection Policy or your payment provider.
How long does it take to receive a refund on Facebook Marketplace?
Refund processing times can vary depending on the seller and the payment method used. It’s best to check with the seller for their specific refund policy and timeline.
What if the seller refuses to issue a refund on Facebook Marketplace?
If you are unable to resolve the issue directly with the seller, you may be able to file a dispute through Facebook or your payment provider to try and receive a refund.
Can I leave negative feedback for a seller who does not issue a refund on Facebook Marketplace?
Yes, you can leave a review of the seller and describe your experience with the transaction. However, keep in mind that leaving negative feedback may not necessarily result in a refund.
What should I do if the item I received is different from what was described in the listing?
If the product you receive is different but not damaged, you still may be eligible to receive a refund according to Facebook’s Protection Policy. You can either contact the seller or request a refund from Facebook.
Getting Your Money Back on Facebook Marketplace
Facebook Marketplace does have a Protection Policy, but the items you buy must go through the onsite checkout process for it to apply to you. Certain disputes can be settled between the buyer and the seller, while others call for reporting it to Facebook to settle the matter. Check the rating of sellers and their reviews before going through with the transaction as well. But if the situation does demand it, you can conveniently report and request a refund from Facebook right from your account.
What do you think about the Facebook Protection Policy? Did it ever help you get a refund for a faulty item? Let us know in the comment section below.