South Africa

Knorr: Consumers urged to return Cup-a-Soup products

Consumers have been urged to return Knorr Cup-a-Soup Lite Beef and Vegetables to a point of sale for a full refund. 

Unilever, the manufacturer of the product, said Knorr Cup-a-Soup Regular-Beef and Vegetable instant soup variant sachets were incorrectly packed into the Knorr Cup-a-Soup Lite Beef and Vegetable instant soup variant cartons. 

CONSUMERS URGED TO RETURN CUP-A-SOUP PRODUCTS 

Acting National Consumer Commissioner Thezi Mabuza said the supplier of the product informed the Commission of the precautionary recall of Knorr Cup-a-Soup Lite Beef and Vegetable. 

Mabuza said they understand that this means that consumers could unknowingly consume the Knorr Cup-a-Soup Lite Beef and Vegetable variant which unintentionally contains the undeclared wheat and gluten. 

The affected products were manufactured on 23 March 2022 with an expiry date of 22 September 2023. Consumers have been urged to look for the product description to determine whether the product forms part of the recall. 

Other Knorr Cup-a-Soup products Photo: Facebook/Knorr Cup a Soup

“Consumers who are allergic to both wheat and gluten are advised not to consume the recalled product as the allergens could trigger an allergic reaction and provoke symptoms associated with consuming gluten and wheat. 

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“I want to remind suppliers of goods and services to put safety measures in place to ensure that they distribute goods that meet the requirements of the Consumer Protection Act (CPA).” 

Thezi Mabuza

Mabuza added that suppliers need to carry out practices that will assure consumers that the product is safe to consume and is of acceptable quality.

“The CPA empowers consumers to choose and examine goods. It is also the consumers’ right to receive safe and quality goods. The Commission is monitoring this recall based on its Recall Guidelines,” she added.

In April this year, consumers were also urged to discontinue use and return Dark and Lovely Precise Diamond Straight and Shine relaxer 125 ml tub.

Affected products bear the following batch numbers:

Product: Dark and Lovely Precise Diamond Straight and Shine relaxer 125 ml tub

Batch number: 87UD00 and 87UD01

Manufacturing date: Dec 2021 

Expiry date :Dec 2024

ALSO READ: Consumers urged to return Dark and Lovely products – Here’s why

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